FAQS

How does the DTS Map work?

The DTS Map is a personalized push-pin map designed to commemorate military service, travels, and experiences.
Here’s how it works:

  • Pin Your Journey: Mark deployments, duty stations, TDYs, vacations, and more using the provided pins.
  • Create Your Legend: Design your own legend to represent your journey and milestones.
  • Add Personal Touches: Pin your rank insignias, badges, awards, and ribbons to showcase your military legacy.
  • Hook and Loop Feature: Replace the name area with your actual name tape from your uniform for an authentic touch.

Can I purchase a gift card?

Yes! We offer gift cards, perfect for giving someone the opportunity to customize their own DTS Map. You can purchase onehere.

What customization options are available?

You can make your map truly unique with the following features:

  • Branch-Specific Design: Choose designs tailored to your branch, including unique logos, slogans, and symbols.
  • Custom Name or Title: Add your name, rank, call sign, or a custom title.
  • Unit Logos & Symbols: Include up to three unit logos, organizations, or symbols.
  • Hook and Loop Section: Use your uniform’s name tape for a personal touch.
  • Pins Included: Mark your travels, achievements, and duty stations.

For more customization, email us at info@dtsmap.com.

Where can I order push pins for my map?

Push pins are included with every framed map order. For unframed maps, you can purchase additional pins from most office supply or craft stores.

I just placed an order, when will it ship?

We aim to ship orders as quickly as possible. Please allow:

  • 4-7 business days for production
  • 3-7 business days for shipping
  • Contact directly for immediate shipping request

Tracking numbers are provided 1-3 days after shipping. If you haven’t received tracking information after 5 business days, email us at info@dtsmap.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money-back guarantee for defective or damaged products. Returns are accepted within 15 days of delivery. The buyer is responsible for return shipping. Include your name and order number with the returned item. Refunds are processed after the product is received.

Can I cancel my order?

Yes! You can cancel your order without penalty if it hasn’t shipped yet. Contact us at info@dtsmap.comto cancel your order.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email atinfo@dtsmap.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email toinfo@dtsmap.comand we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

What currency are the prices do I see in the site?

All prices are in USD.